If you need any help shopping, please get in touch with us.
The contact number is +(1)(256) 554-6615. You can also fill out the "Contact Us" form, and we will reply to you within 24 hours.
How do I customize the T-shirt or sweatshirt I want?
You can purchase our products with the words "Your Design", and then contact our customer service to send the pictures or logos you want to customize. Our customer service will provide you with renderings. Once confirmed, you can place the order.
Can I modify my customized T-shirt and sweatshirt design?
If you need to modify a submitted custom design, please get in touch with our customer service within 24 hours of submitting your order, and we will work to adjust it for you.
I don't know what size I should choose. Can you provide assistance?
Of course, you can. Each product page will provide a detailed size chart. You can refer to the size chart to choose the right size.
What if the T-shirt or sweatshirt I received is defective?
We have strict control over the quality of our products. If you find any defects in the products, you can contact our customer service immediately after receiving the goods, and we will deal with it for you as soon as possible.
How do I know if ordering online is secure?
To help determine if your connection is secure, look at the status bar of your browser window. For example, if you see an unbroken key or a closed lock (depending on your browser), the Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. It would be best if you also verified that the URL for the page you are on includes "HTTPS" at the beginning. Most browsers offer additional security alerts as well.
How can I change or cancel my order after it has been submitted?
Payment or billing information cannot be altered once an order is placed. To request changes to your order, you must contact Customer Service.
EMAIL US: service@butterflieswear.com
What are the payment options?
We use Square, Stripe and Paypal for payment and the following cards are accepted: JCB, VISA, MASTERCARD, and AMERICAN EXPRESS.